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Attitude of Health Workers and Demand for Health Care Services among Population Internally Displaced by Boko Haram Insurgency in Borno State, Northeastern Nigeria

Abstract

James Emmanuel Ada*, Peter Usman Bassi

Over 59 million dollars’ worth of health care assets was destroyed in Northeastern Nigeria due to the prolonged Boko Haram conflict which claimed many health workers lives. Attitudes of health workers towards healthcare service delivery stand the risk of being compromised. This study assessed the health worker’s attitudes on the increasing Health needs of the internally displaced population in camps. A mix methods survey approach was employed to collect data using open data kits. A total of 360 individuals, internally displaced persons in camps and communities, and health workers were interviewed. Findings reveal that 87.9% of the health workers have good attitudes towards their patients, 80.4% of health workers are courteous, polite, speak with soft tone and empathy, and timely in attending to their patients. An average of 49.1% holds that health worker’s attitudes have not prevent them seeking health care in the facilities. Among the Health workers, 77.2% affirmed that the increased demand influences their attitudes towards their patients and the manners they perform their duties. The study concluded that, although patients have a positive perception of health workers’ attitudes, there is evidence of stress from the health workers. Efforts should be put in place to ameliorate this burden.

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