Journal of Research in International Business and Management

IJournal of Research in International Business and Management (JRIBM) (ISSN: 2251-0028) Vol. 4(1) pp. 1-12, March, 2014. DOI: http:/dx.doi.org/10.14303/jribm.2012.077. Copyright © 2014 International Research Journals

 

Full Length Research Paper

Analysis of the business performance benchmarks

*1Yu-Chuan Chen and 2Ching-Yi Chen

*1Department of Finance, Chihlee Institute of Technology, Taipei, Taiwan

2Department of Finance, Chihlee Institute of Technology, Taipei, Taiwan

 *Corresponding authors e-mail: ycchen@mail.chihlee.edu.tw; Tel: +886-2-22576167 ext.1411; Fax:+886-2-22537240

Accepted March 4, 2014

Abstract

 

In facing the trend of globalization, the reform and revolution of the financial industry has forever changed the format of competition in Taiwan. This research suggests improvements to the slack variable based Context-Dependent DEA model proposed by Morita et al. (2005), and proposes the enhanced model with the Varying Returns to Scale hypothesis. The research takes samples from 33 banks in Taiwan, and analyzes them to suggest improvements for inefficient DMUs. Categories are proposed such that the DMUs are separated into different levels. This will assist banks in redefining their market positions and better understanding their opportunities and threats. Furthermore, the relative attractiveness and progressiveness of the banks are evaluated to find their respective benchmarks as a reference for improving their operational strategies.

Keywords: Benchmarks, business performance, Data Envelopment Analysis, efficiency.

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